Terms of Use and Service

These Terms apply to:

• visitors using the public website and resources;
• individuals using learner accounts;
• organisation administrators and authorised institutional users;
• representatives who submit organisation or learner onboarding requests;
• clients using training, certification, reporting, advisory or related services; and
• any person accessing the platform on behalf of an employer, institution or other organisation.

Certain services may be governed by additional written terms, including a proposal, order form, engagement letter, statement of work, institutional arrangement or service agreement. If an additional written agreement expressly conflicts with these Terms, it will prevail only to the extent of that conflict.

POSH India Help may provide:

• public information and educational resources;
• POSH awareness and training content;
• role-based learner access, course assignment and lesson-progress functionality;
• assessments, results, completion records and certificate status management;
• organisation-administration tools, reports and onboarding workflows; and
• policy, process, Internal Committee, training, documentation, reporting and compliance-support services.

The availability, configuration and scope of particular features may depend on your user role, organisation, subscription, service arrangement, course assignment, account status and applicable written agreement.

Public content, training materials, templates, checklists, assessments, reports, platform workflows and general communications are provided for awareness, education and compliance-support purposes.

Unless expressly agreed through a separate written professional engagement, they do not constitute:

• final legal advice or a legal opinion on organisation-specific facts;
• a guarantee of statutory compliance or any complaint, inquiry, litigation, regulatory or employment outcome;
• a substitute for an employer’s, institution’s or Internal Committee’s independent duties; or
• a substitute for advice from a qualified legal or POSH professional.

Users and organisations remain responsible for evaluating their specific legal, policy, procedural, employment and operational requirements and for obtaining professional advice where appropriate.

You may browse the public website subject to these Terms. Account-based platform access is intended for people aged eighteen years or above who are legally capable of entering into a binding arrangement.

If you access or use the platform on behalf of an organisation, you represent that:

• you are authorised to act for that organisation;
• the information you provide is accurate and complete;
• you may lawfully create, invite, assign or administer users within the permitted scope; and
• you will use organisation-admin functionality only for legitimate organisational purposes.

A separate institutional programme for minors may be made available only where expressly approved with age-appropriate content, documented institutional authority, any required parental or guardian consent, and a separately reviewed privacy and safeguarding process. Do not infer minor access merely because an organisation or institution creates an account.

Certain features require an account or invitation. You must:

• provide accurate and current information;
• keep your login credentials confidential and promptly report suspected unauthorised access;
• use only the account assigned to you and only within its role and permissions; and
• comply with reasonable security instructions.

You must not:

• share accounts or passwords, impersonate another person or use false or misleading account information;
• access another user’s, learner’s or organisation’s information without authority; or
• attempt to bypass authentication, authorisation, organisation-level access controls or security mechanisms.

You are responsible for activity performed through your account to the extent permitted by applicable law, except where the activity results from a security failure attributable to us.

Organisation administrators may be able to manage organisation profiles, users, assignments, learning records, reports, certificates and other organisation-scoped information.

An organisation administrator must:

• act only for the organisation to which the administrator is authorised;
• add, invite, assign, update or remove users only for legitimate purposes;
• ensure that user and learner information supplied to the platform may lawfully be processed;
• avoid granting access to unauthorised persons and promptly update us when authority ends; and
• protect downloaded reports, certificates and other records from unauthorised access.

Organisation access does not permit viewing, exporting or administering data belonging to another organisation. The organisation remains responsible for deciding who should receive access and which courses, reports or records should be made available, subject to the controls and service scope provided by POSH India Help.

Learner access is personal to the learner and may be limited by assignment, validity period, organisation status, course availability or service arrangement. Learners must:

• complete courses and assessments honestly;
• follow instructions displayed within the learning platform;
• avoid sharing answers, assessment content or restricted course material; and
• not permit another person to complete learning or assessments on their behalf.

Course completion may depend on lesson progress, attendance, assessment submission, a minimum score, time limits or other criteria communicated within the platform or applicable service arrangement. Access to a course does not guarantee completion, passing status, certification, professional qualification, employment benefit or legal compliance.

Assessments may be timed, attempt-limited, automatically or manually evaluated, or subject to course-specific rules. Users must not:

• copy, publish, distribute or sell assessment questions or answers;
• use another person to complete an assessment or use prohibited automated tools to obtain or submit answers;
• manipulate timers, submissions, attempt records, grading or results; or
• exploit technical errors or vulnerabilities to alter an assessment outcome.

We may invalidate, review, suspend or cancel an assessment attempt or result where there is reasonable evidence of impersonation, manipulation, unauthorised assistance, technical abuse or a material breach of assessment rules. Report a technical issue promptly through the designated support channel. Any retake or corrective action will be considered according to the applicable course rules, service arrangement and available platform records.

Certificates and completion records are issued only where the applicable eligibility and completion requirements are satisfied.

A certificate:

• records the status reflected in the platform at the time of issuance;
• is personal to the identified learner and must not be altered, fabricated, misrepresented or transferred;
• does not by itself guarantee statutory compliance, professional accreditation, employment eligibility or any legal outcome; and
• may be verified by certificate number through the designated verification page and may be revoked, superseded, corrected, replaced or reissued in accordance with platform records and the applicable service arrangement.

We may revoke, supersede or correct a certificate where it was issued because of fraud, impersonation, assessment manipulation, administrative error, inaccurate user information, duplicate issuance or another material integrity issue. Public verification may display the certificate number, learner name, course title, issue date, organisation name where available, and whether the record is active, revoked, superseded or not found. The Privacy Policy describes this public verification purpose and disclosure.

Users and organisations must not represent a POSH India Help certificate as a government licence, government approval, statutory immunity or professional accreditation unless that status is expressly and lawfully applicable.

Reports may reflect learner assignments, participation, progress, assessment outcomes, completion status or certificate records. They are generated from available platform data and may depend on timely, accurate and complete information supplied by users and organisations.

An organisation must independently review reports before relying on them for statutory, regulatory, audit, employment or governance purposes. Unless expressly agreed in writing, a platform report does not constitute a statutory filing, legal opinion, compliance certification or assurance engagement. Downloaded reports must be stored, shared and used only by authorised people for legitimate purposes.

General website forms, ordinary email addresses and public inquiry routes are not intended for detailed complaint narratives, evidence files, medical information, identity documents or other highly sensitive personal information unless the relevant channel expressly states that it is designed and authorised for that purpose.

Do not submit unnecessary sensitive information through a general contact or service-inquiry form. Where POSH India Help provides a dedicated complaint, case-support or advisory workflow, separate notices, permissions, access controls, service terms or privacy information may apply.

POSH India Help does not replace an employer’s Internal Committee, Local Committee, police authority, court, statutory authority or emergency service. If immediate safety or urgent legal intervention is required, contact the appropriate employer authority, Internal Committee, Local Committee, police, emergency service or qualified professional, depending on the circumstances.

You may use the website and platform only for lawful, authorised and legitimate purposes. You must not:

• violate applicable law or another person’s rights, or harass, threaten, intimidate, defame or discriminate against any person;
• upload unlawful, misleading, malicious or infringing content;
• disclose confidential complaint, inquiry, learner, organisation or employment information without authority;
• scrape, crawl, harvest or extract protected platform data without written permission;
• introduce malware, probe, scan or test platform vulnerabilities without prior written authorisation, or interfere with availability, performance or security;
• reverse engineer or attempt to derive source code except where applicable law expressly permits it;
• use automated systems to create accounts, complete assessments, submit forms or access restricted content;
• reproduce restricted course, assessment, certificate or reporting material for commercial resale; or
• use the platform in a way that creates an unreasonable security, operational or legal risk.

We may investigate suspected misuse and take proportionate action, including restricting or suspending access.

You are responsible for information, documents and materials you submit to the platform. You represent that:

• the information is accurate to the best of your knowledge;
• you have the authority or lawful basis to provide it;
• its submission does not infringe another person’s rights;
• you have not included unnecessary sensitive information; and
• it may be processed for the purpose for which it was submitted.

You retain ownership of material you lawfully submit. You grant us a limited, non-exclusive licence to host, process, reproduce and use that material only as reasonably necessary to operate the platform, provide the requested service, comply with applicable law, protect platform security and enforce these Terms. This licence does not transfer ownership and remains subject to the Privacy Policy, applicable confidentiality duties and any controlling service or data-processing agreement.

The website, platform, course materials, assessments, text, graphics, videos, templates, reports, certificate designs, software, interfaces, trademarks, logos and other content are owned by or licensed to POSH India Help or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the website and platform for authorised personal or organisational purposes. This permission does not allow you to sell, sublicense or commercially exploit platform content; reproduce or distribute protected materials outside the authorised scope; remove ownership, copyright, confidentiality or attribution notices; use our name, logo or marks without written permission; create derivative training products from protected materials; or represent our content as your own. Any permitted internal organisational use remains subject to the applicable service arrangement.

The website or platform may use or link to third-party services, including hosting, email, video, analytics, payment, communication or document services. Independent third-party websites and services are governed by their own terms and privacy practices. Service providers used by POSH India Help may also process information on our behalf under applicable arrangements.

Nothing in this section excludes responsibility that applicable law or a controlling contract places on POSH India Help for its own use of service providers. A link to an external resource does not imply endorsement, government affiliation or responsibility for independently controlled content.

Services are not available for direct online purchase. Pricing is client-specific and provided by written proposal. Fees, payment terms, cancellations and refunds are governed solely by the applicable written agreement.

The applicable written agreement may include a proposal, order form, engagement letter, service agreement or invoice that expressly records or incorporates the agreed commercial terms.

Any cancellation, rescheduling, replacement, credit or refund arrangement must be stated in the applicable written agreement. This website does not offer a checkout flow or a standalone public refund policy for services.

Our collection, use, storage and handling of personal data are described in our Privacy Policy. Users and organisations must review the Privacy Policy before providing personal information or administering users through the platform.

Where an organisation provides personal data relating to employees, learners, administrators or other people, the organisation is responsible for ensuring that it has the authority and lawful basis to do so and that appropriate notices have been provided where required. The allocation of statutory roles between the organisation and POSH India Help depends on the actual processing activity and any applicable service or data-processing agreement. These Terms do not by themselves re-label or override roles imposed by law.

Users should provide only information reasonably necessary for the relevant purpose and must avoid submitting unnecessary complaint, health, identity or other sensitive information through general channels. References to data-protection obligations mean applicable law as and when in force, including the notified, phased provisions of the Digital Personal Data Protection Act, 2023 and Digital Personal Data Protection Rules, 2025.

Any first-party managed commercial messaging feature is for organisation and general enquiries only. Do not submit complaint details, evidence, medical information, names of individuals or other sensitive personal information there. Use the Private Guidance Desk for private support, and do not use WhatsApp for sensitive information.

We aim to operate the website and platform reliably, but uninterrupted or error-free availability cannot be guaranteed. We may:

• perform maintenance or security updates;
• modify interfaces, workflows or features;
• suspend a feature to protect security, privacy or data integrity;
• replace or discontinue content or services; or
• limit access where required by capacity, law, contract or operational necessity.

Where a material change affects a paid or institutionally contracted service, the applicable agreement and reasonable notice obligations will apply. To the extent permitted by applicable law, we are not responsible for interruptions caused by events outside our reasonable control, including telecommunications failure, internet disruption, hosting incidents, power failure, cyberattack, government action, natural disaster or third-party service failure.

We may restrict, suspend or terminate access where reasonably necessary because of:

• a breach of these Terms, unauthorised access or credential sharing;
• assessment or certificate manipulation, a security or privacy risk, or unlawful or abusive conduct;
• non-payment, organisation instructions concerning an organisation-managed account, or expiry or termination of the relevant service arrangement; or
• legal or regulatory requirements.

Where practicable and appropriate, we may provide notice and an opportunity to address the issue. Immediate action may be taken where necessary to protect users, organisations, data, platform integrity or legal compliance. Termination does not affect accrued payment obligations, intellectual-property protections, confidentiality duties, liability provisions or other clauses intended to survive termination.

To the maximum extent permitted by applicable law:

• the website, platform and general resources are provided on an “as available” basis;
• we do not warrant that every item of public information is suitable for every organisation or factual situation;
• we do not guarantee uninterrupted availability, a particular learning outcome, assessment score, certificate entitlement, legal result or compliance status; and
• we do not guarantee that use of the platform will prevent workplace misconduct, complaints, disputes, penalties or litigation.

Users and organisations remain responsible for their own decisions, policies, processes, statutory duties and professional advice. Nothing in these Terms limits responsibility that cannot lawfully be excluded or limited.

To the maximum extent permitted by applicable law, POSH India Help and, where applicable, its directors, officers, employees, consultants and service providers will not be liable for indirect, incidental, special, punitive or consequential loss, including loss of profit, opportunity, goodwill, data or business interruption, arising from use of or inability to use the website, platform or services.

For individual or consumer use, all non-excludable statutory rights and remedies remain unaffected. For business and institutional paid services, any aggregate liability cap is governed by the applicable proposal, order form or service agreement. No limitation applies to fraud, wilful misconduct or any liability that applicable law does not permit to be excluded or limited.

To the extent permitted by applicable law, an organisation or business user—not an individual consumer merely using a learner account—agrees to indemnify POSH India Help against third-party claims, losses, liabilities and reasonable costs arising from:

• unauthorised or unlawful use of the platform by that organisation or its authorised users;
• information or material submitted without lawful authority;
• infringement of another person’s rights;
• breach of confidentiality, data-protection or access-control obligations by the organisation; or
• a material breach of these Terms.

This clause does not require indemnification for loss caused by our own fraud, wilful misconduct or breach of applicable law.

You agree that notices, account communications, invitations, course updates, assessment information, certificates, reports, invoices and service communications may be provided electronically through the platform, email or another agreed channel. You are responsible for maintaining a current email address and reviewing communications relating to your account or service.

Electronic delivery does not replace any form of notice that applicable law or a separate written agreement requires to be delivered differently.

We may update these Terms to reflect changes in law, platform functionality, security requirements, operational practices or services. The current version will be published on this page with its effective date and last-updated date.

Where a change materially affects registered users or paid services, we may provide additional notice through email, the platform or another reasonable channel. Material changes will not retrospectively alter an accrued paid-service entitlement or a separately executed agreement unless that agreement and applicable law permit the change. Continued use after the effective date of updated Terms constitutes acceptance only to the extent permitted by applicable law. If you do not accept a material change, stop using the affected service and contact us regarding any active paid arrangement.

These Terms are governed by the laws of India.

Before commencing formal proceedings, the parties should first attempt in good faith to resolve a dispute through written notice and discussion, unless urgent interim relief is required. Subject to applicable law and any dispute-resolution clause in a separate written agreement, courts with jurisdiction under applicable law will have jurisdiction. Nothing in this clause restricts access to a consumer commission, statutory authority, tribunal or court where that access cannot lawfully be excluded.

Any arbitration arrangement intended for business or institutional clients should be set out in the separately accepted commercial agreement.

27.1 Entire Agreement

These Terms, the Privacy Policy and any applicable written commercial or service document constitute the agreement governing the relevant use of the website, platform or services.

27.2 Severability

If any provision is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

27.3 No Waiver

Failure to enforce a provision does not waive the right to enforce it later.

27.4 Assignment

You may not assign or transfer your account or rights under these Terms without our written consent. We may assign our rights and obligations as part of a lawful restructuring, merger, transfer of business or service operation, subject to applicable law and privacy obligations.

27.5 Relationship

Nothing in these Terms creates a partnership, joint venture, agency, employment or general fiduciary relationship between a user and POSH India Help. This clause does not alter any statutory data-protection role or duty that applies to a particular processing activity.

27.6 Headings

Section headings are for convenience and do not affect interpretation.

The operator of the POSH India Help website and the contracting entity for services is CELA Legal.

Contracting entity

CELA Legal

Notice address

CELA Legal, Level 3B, DLF Centre, Sansad Marg, Connaught Place, New Delhi - 110001

Service contact

contact@poshindia.help

Grievance contact

Shashi Singh — contact@poshindia.help

Services are not available for direct online purchase. Pricing is client-specific and provided by written proposal. Fees, payment terms, cancellations and refunds are governed solely by the applicable written agreement.

Do not include detailed complaint narratives, medical records, evidence files or identity documents in ordinary email. Use an authorised secure channel when one is expressly provided.